- Customer Order Confirmation
- Receive customer requests for ordering scooter samples.
- Request necessary information from customers: MQTT server domain, port, username, password, and SIM card’s APN details.
- IoT Configuration
- Configure the scooter’s IoT connection based on the provided customer information.
- Allow customers to use the manufacturer’s server for testing if they don’t have their own server.
- Testing and Validation
- Ensure the configured IoT can seamlessly connect to the customer’s provided server and communicate effectively.
- Verify stable interaction between the scooter and the customer’s server.
- Customer Support and Collaboration Recommendations
- Provide recommendations for collaborating software teams if the customer lacks the capability to set up their server or application.
- Offer technical assistance to address any server setup or product usage issues.
- Information Sharing and Documentation
- Document customer communications and provided server configuration details.
- Continuously update customer information and service records.
- Final Confirmation and Delivery
- Confirm the scooter’s complete compatibility with the customer’s server and finalize the delivery process.
